These terms apply to your use of www.estcart.com and to orders for pickup from the EST Cart at 333 Cedar Street, New Haven, CT. By using this website or placing an order, you agree to them.
Who does what
This website gives information about the EST Cart. Orders are placed on order.estcart.com, a page run for us by TSG POS, the point-of-sale and ordering provider the EST Cart uses. When you order there, TSG POS's Terms of Service and Privacy Policy also apply, in addition to these terms. Your order is a purchase of food from the EST Cart. If these terms and TSG POS's terms disagree about your food, your pickup or your dealings with us, these terms decide; for the working of the ordering system itself, TSG POS's terms decide.
Pickup only, hours and ordering
The EST Cart is open Monday to Friday, 11:00 am to 2:00 pm, and orders are for pickup at the cart. We do not deliver from the cart. Where the ordering page lets you schedule an order, pick it up during our opening hours at the time you chose. Menu items, prices and availability are those shown on the ordering page when you place your order; the price shown at checkout, including any tax, is the price you pay. We may decline or cancel an order, for example if an item has run out, in which case we will contact you and refund any payment already taken.
Payment
Where the ordering page offers it, you can pay online or pay at the cart when you collect your order. Online payments are taken and processed by TSG POS, not through this website. This website does not store card numbers.
Cancellations and problems with your order
Food is made to order. If you need to cancel, contact us straight away on 203-777-2059; if the kitchen has not started your order we will cancel it, and once cooking has begun we usually cannot. If the food is not right (for example not properly cooked, not fresh, or not what you ordered), tell us the same day and we will put it right by replacing or refunding it. Refunds go back to the original payment method and can take a few working days to appear. Decisions are made fairly, by our staff and management, on what actually happened.
Allergens
Our food is prepared in a kitchen that handles common allergens. Cross-contact cannot be fully eliminated. If you have an allergy, tell the person at the cart, or write it in your order note, and ask before you order. If your allergy is serious, please speak to us first and decide what is safe for you.
Accounts
If you create an account on the ordering page, you are responsible for keeping your sign-in secure and for what happens under it. If you think someone else has used your account, tell us and TSG POS right away.
Rewards: coming soon
A rewards program for the EST Cart is coming soon. It is not running today, no points are being earned, and nothing on this website or on the ordering page entitles you to a reward. Its rules, including how points are earned and used, will be published here before it starts.
This website
The text, photographs and design on this website belong to us or are used with permission. You may view and share the pages for personal use, but not copy or reuse them commercially without asking. We try to keep the information accurate, but hours and menu items can change; the ordering page and the cart itself are the final word on what is available. Links to other websites, including our restaurant, our truck and TSG POS, are provided for convenience, and we are not responsible for their content.
Our responsibility
We take care to prepare food safely and to run the cart properly. To the extent the law allows, we are not responsible for losses caused by things outside our reasonable control, including interruptions to the website or to the ordering system run by TSG POS, or for indirect or consequential losses. Nothing in these terms limits any right you have under the law that cannot be limited, or our responsibility for anything we cannot lawfully exclude.
Changes
We may update these terms. The date at the top shows when they last changed; an order is governed by the terms in force when you placed it.
Governing law
These terms are governed by the laws of the State of Connecticut.
Contact
Questions about these terms: call 203-777-2059 or visit us at the EST Cart, 333 Cedar Street, New Haven, CT, Monday to Friday, 11:00 am to 2:00 pm.