This policy explains what information is collected when you visit www.estcart.com and when you order from the EST Cart, who handles it, and the choices you have. "We" and "us" mean the EST Cart at 333 Cedar Street, New Haven, CT, part of Est Est Est Pizza & Restaurant.
Two different places, two different roles
This website (www.estcart.com) is an information page: our address, hours and menu groups. It has no accounts, no checkout and no forms. We do not ask for or collect personal details on it.
Ordering (order.estcart.com) is run for us by TSG POS, the point-of-sale and online-ordering provider the EST Cart uses to take and manage orders. When you order, create an account or contact us through that page, you are using TSG POS's system, and the details you enter there are handled by TSG POS and made available to us so that we can prepare your order and look after you. TSG POS's own Privacy Policy and Terms of Service apply to that page. Please read them before you order.
What is collected when you order
On the ordering page, depending on what you choose to do, the following may be collected:
- Contact details: your name, phone number and email address, used to confirm your order, tell you when it is ready and answer questions about it.
- Order details: what you ordered, when, the pickup time, and any note you add (for example an allergy or a dietary request).
- Account details: if you create an account, your sign-in details and your order history. Accounts and guest checkout are being set up on that page, so what is available to you may change.
- Payment details: if you pay online, your card details are entered on the ordering page and handled by TSG POS, which also processes the payment. This website never sees or stores them. If you pay at the cart, you pay us directly when you collect your order.
Who sees your information
- TSG POS, because it operates the ordering and point-of-sale system. It handles order, account and payment information as described in its own policy.
- Our team at the cart and the restaurant, who see the order and contact details needed to prepare it and, if something goes wrong, to reach you.
- Payment processing is done by TSG POS. Other service providers see information only as needed to keep the system running and prevent fraud.
- Authorities, when the law requires it.
We do not sell your personal information, and we do not rent it or share it with anyone for their own marketing.
Allergy and dietary notes
If you type an allergy or dietary request into an order, it is used so that we can prepare your order safely. We do not use it for marketing. Please also tell the person at the cart when you collect your order.
Cookies and analytics on this website
This website uses Google Tag Manager and Google Analytics to count visits and see which pages are used, so that we can improve it. We do not put your name, email, phone number or address into these tools. Analytics and marketing tags are controlled by the cookie choices banner; you can change your choice at any time with the "Cookie choices" link at the bottom of any page. If your browser sends a Global Privacy Control signal, we treat it as a request to opt out. The ordering page uses its own cookies, as described in TSG POS's policy.
Text messages and email
We send messages about an order you have placed. We will only send promotional messages, such as rewards news, if you have agreed to receive them, and you can stop them at any time by following the instructions in the message or by contacting us.
Rewards: coming soon
A rewards program for the EST Cart is coming soon. It is not running today: no points are being earned or collected, and nothing about it is stored. Before it starts, we will publish its rules and update this policy.
How long information is kept
Order and account records are kept for as long as we need them to run the business, handle problems with an order, and meet tax, accounting and legal requirements. TSG POS has told us it keeps customer data for as long as the EST Cart's TSG POS account stays active, and that if the account is closed the data is deleted within that month or the next. Website visit counts are kept in aggregate form.
Your choices and rights
You can ask us what information we hold about you, ask us to correct it, or ask us to delete it, and you can ask us to stop marketing messages. To the extent the law allows, we will do this and tell you what we did. Depending on where you live, privacy laws, including the Connecticut Data Privacy Act, may give you additional rights, such as appealing a decision. Some information we must keep by law, and some of it sits in TSG POS's system; we will ask TSG POS to act where it holds it for us, and TSG POS can delete a customer's data on request. To make a request, use the contact details below. We may need to confirm who you are before we act on it.
Children
The ordering page is meant for adults. We do not knowingly collect information from children under 13. If you believe a child has given us information, contact us and we will have it removed.
Security
We and TSG POS use reasonable safeguards to protect information. No system is perfectly secure, so we cannot promise absolute security.
Changes to this policy
If we change how information is handled, we will update this page and its date. If the change is significant, for example when rewards start, we will say so here before it takes effect.
Contact
Questions or requests about this policy: call 203-777-2059 or visit us at the EST Cart, 333 Cedar Street, New Haven, CT, Monday to Friday, 11:00 am to 2:00 pm, or at Est Est Est Pizza & Restaurant, 1176 Chapel Street, New Haven, CT 06511.